Pick-up schedules can change by approximately 30–60 minutes depending on the hotel location and traffic conditions.

Cancellation refunds depend on the time of cancellation. Earlier cancellation requests may qualify for a full refund according to the applicable booking policy.

No-show reservations, partially used services and unused portions of a booking are not eligible for refunds.

Entry may be refused if guests do not have the required documents or arrive after the specified reporting time.

Attraction and excursion tickets are generally non-refundable once the reservation has been confirmed.

Guests should carry valid identification and follow all entry requirements provided for the attraction.

Visitors joining combined tours should follow the appropriate dress requirements at religious places and other selected venues.

A suitable dress code may be required at selected restaurants, premium venues and other Dubai attractions.

Travellers with medical concerns, pregnancy or special health requirements should seek appropriate medical advice before participating in tour activities.

Attraction facilities can occasionally become unavailable because of maintenance, operational changes or safety requirements.

Sunglasses, a cap and sunscreen are recommended for comfortable outdoor sightseeing in Dubai.

Keep your booking voucher ready when using any third-party attraction or service included in your reservation.

Guests of Determination may be eligible for complimentary admission with accompanying persons. Please confirm the latest Dubai Frame terms before booking.

After a ticket is confirmed, a refund can only be processed where the Dubai Frame management approves and provides the applicable refund.